Terms and Conditions - Zettoplay.com

Acceptance of Terms

By using our website, you agree to comply with and be bound by these terms and conditions. If you disagree with any part of these terms, please do not use our website.

Intellectual Property

All content on this website is the property of ZettoPlay.com and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our explicit permission.

Limitation of Liability

We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use our website.

Changes to these Terms and Conditions

We reserve the right to modify or replace these terms at any time. Changes will be effective immediately upon posting on the website.

Indemnification

You agree to indemnify and hold ZettoPlay.com harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these terms and conditions or your violation of any law or the rights of a third party.

Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, that provision shall be deemed severable from the rest of the terms and conditions and shall not affect the validity and enforceability of the remaining provisions.

Payments and Player Funds

All transactions on the Portal shall be in Indian Rupees.

Once you register on our Portal, we maintain a user account for you to keep a record of all your transactions with us. Payments connected with participation in Cash Games have to be made through your Zettoplay.com user account. All cash prizes won by you are credited by us into this user account.

When making a payment, please ensure that the instrument used to make the payment is your own and/or you are legally authorized to use such instrument which is used to Add Cash into your user account only.

Your updated balance, including eligible discounts from time to time, shall be duly reflected in Player Funds.

Subject to the Add Cash limits specified by us from time to time, you are permitted to deposit as much money as you want in your user account for the purpose of participating in Cash Games on the Portal. Effective 01.10.2023, in view of insertion of Rule 31B of the CGST Rules, 2017, Zettoplay.com shall be levying applicable GST on the amount deposited by you and depositing the same with Government treasury. We shall issue an invoice for such deposit made by you and GST collected thereon.

Zettoplay.com wants you to play responsibly on the Portal. The ability to Add Cash in your user account shall be subject to monthly Add Cash limits which we can be set by us with undertakings, indemnity, waiver and verification conditions as we deem appropriate in our sole discretion.

Credit card, Debit card, prepaid cash cards and internet banking payments are processed through third party payment gateways. Similarly, other payment modes also require an authorization by the intermediary which processes payments. We are not responsible for delays or denials at their end and processing of payments will be solely in terms of their policies and procedures without any responsibility, liability or risk at our end. If there are any issues in connection with adding cash, a complaint may be sent to us following the complaints procedure provided in "Complaints and disputes" section below. You agree that in such an event of your credit being delayed or eventually declined for reasons beyond our control, we will not be held liable in any manner whatsoever. Once a payment/transaction is authorized, the funds are credited to your user account and are available for you to play Cash Games.

We have the right to cancel a transaction at any point of time solely according to our discretion in which case if the payment is successful, then the transaction will be reversed, and the money is credited back to your payment instrument.

Zettoplay.com keeps all players' funds unencumbered which will be remitted to you in due course subject to the terms and conditions applicable to withdrawal of funds and these Terms of Service.

Users participating in any Cash Games on the Platform hereby authorize Zettoplay.com to appoint a Trustee / Escrow Agent to manage the Users' funds. Subject to other Terms of Service, all amounts collected from the User are held in separate non-interest earning Escrow Bank accounts. The said accounts are operated by the Escrow Agent, and from these Escrow bank accounts, the payouts can be made to:

Users, towards their withdrawals,
Zettoplay.com, towards its platform fees and any other charges and deductions as per these Terms of Service, and
Zettoplay.com, towards Tax Deducted at Source (TDS) on winnings of Users, which is then discharged by Zettoplay.com to the government authorities as per applicable laws.

Zettoplay.com is authorised to enter into separate agreements with the Trustee / Escrow Agent and Escrow Banks(s) for regulating their contractual obligations related to the escrow arrangement as it considers appropriate and necessary in its sole discretion. The Users are not and shall not be regarded as beneficiaries of such agreements. For the sake of clarity, the Users are not privy to any of the contractual arrangements between the Trustee, Escrow Bank and Zettoplay.com.

Withdrawals

You may withdraw your winnings by means of either an account payee cheque or an electronic bank to bank transfer for the amount of winnings.

You agree that all withdrawals you make are governed by the following conditions:

Zettoplay.com can ask you for KYC documents to verify your address and identity at any stage. Withdrawals will be permitted only from accounts for which such KYC process is complete.
You can choose to withdraw money from your user account at any time, subject to bonus/prize money withdrawal restrictions, by notifying us of your withdrawal request. Promotional winnings are subject to withdrawal restrictions and can only be withdrawn on fulfilling some preconditions, one of which is that you have made at least one cash deposit on the Portal and thereafter played at least one Cash Game.
Once notified, post verification of the withdrawal request, we may disburse the specified amount by cheque or electronic transfer based on the mode of withdrawal selected by you. We shall make our best efforts to honour your choice on the mode of withdrawal but reserve the right to always disburse the specified amount to you by cheque. In case of non-availability of your bank account details, the Company may require you to provide those details to process the refund/ withdrawal. We also reserve the right to disburse the amount on the financial instrument used to Add Cash to your user account.
Withdrawals on the gaming platform attract processing charges as per the prevalent policy. You may be eligible to make one or more free withdrawals in a month depending on various factors including your club status, the amount of withdrawal or the mode of withdrawal. In the event that you do not have an adequate amount in your user account to pay the processing charge, your withdrawal will not be processed at that time. You may request for a free withdrawal subsequently if you become eligible for the same at such time.
If a cheque is not encashed within 30 days of dispatch, we will deem the cheque to have been lost and reserve the right to cancel the cheque with necessary instructions to our bank to stop payment of that cheque. This may result in dishonour of that cheque in which case we shall not be liable for the cheque amount to you. Any request for reissuing the cheque will result in deduction of applicable processing charges from the amount of the cheque on reissuance.
We will attempt our best to process your withdrawals in a timely manner, but there could be delays due to the time required for verification and completing the withdrawal transaction. We shall not be liable to pay you any form of compensation for the reason of delays in remitting payments to you from your user account.To be eligible to win a prize, you must be a resident of India and accessing the Services of Zettoplay.com on the Services from India.
You are responsible for bearing the cost of any indirect taxes as per applicable laws as amended from time to time (in addition to GST collected on deposits made by you). We reserve the right to recover taxes that become due and payable to the respective authority owing to any operation of law. demand by relevant authority or any judicial pronouncement or otherwise. We reserve the right to deduct the said amount from your balance with us and deposit the tax with the government treasury.

Complaints, Grievances & disputes

If you have a complaint or concern, you should in the first instance contact the customer support team at [email protected] as the case may be or write to us following the procedure given in the respective Contact Us section on the respective Portal. Complaints should be made as soon as possible after circumstances arise that cause you to have a complaint.

You accept that any complaints and disputes are and remain confidential both whilst a resolution is sought and afterwards. You agree that you shall not disclose the existence, nature or any detail of any complaint or dispute to any third party.

Responsible Game Play

We encourage all players to play responsibly. We are committed to helping players who wish to stop playing or who wish to limit the amount that they play.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the Indian laws, and you submit to the exclusive jurisdiction of the courts in that jurisdiction.